Skillsets

Have produced original written and photographic content for Workplace by Facebook

Extensive experience managing an internal team email inbox, maintaining excellent response times  and working well within SLA timeframes while expertly prioritising queries based on level of risk and ease of completion

Confident strategically employing calming and conciliatory language in response to frustrated or displeased service users, which would easily translate to the de-escalation of potentially volatile social media comments in the immediate instance

Familiarity with processes of escalation and comfort initiating such processes to superiors for advance conflict resolution when necessary

Capable of consistently producing concise, well written copy with special attention and care paid to grammar, spelling and punctuation

Current moderator and administrator for personal social media groups across more than one social media platform