Professional Projects
Development Centre Webpage
- Member of interdepartmental team managing the Birmingham page on the internal corporate online community
- Developed material regarding the staff, functions and amenities of office
- Detailed and photographed various points of interest in and around Birmingham city centre
Office Social Committee
- Regularly collaborate with colleagues to organise and deliver employee engagement activities for more than 300 office staff
- Promoted an extremely successful Halloween themed employee event in October 2018
- Currently leading a beach-themed employee charity event for July 2019
New Online Resource
- Involved as a champion for a new online resource for employees and customers
- Assisted in registration drives to encourage employees from across the whole of the business to create their personalised accounts and explore the resources available
- Platform is now used by every employee on a daily basis as it houses myriad resources from Learning and Development, Reward and Benefit, management guides, payslips, and news from around the business
HR App
- Helped launch a new online HR app in 2015 through a phased introduction, eventually applying to the entire corporate estate
- Presented the HR app to delegates from around the business at our head office and recorded constructive criticism from these sessions to incorporate into the next phase of the project
- Developed and personally scripted, produced, edited, and narrated original online training videos for HR app which are still in use on the corporate eLearning app
Knowledgebase
- Collaborated with representatives from every team within HR Shared Services to develop a central knowledgebase, for use by firstline support call takers. This involved producing process maps for all possible HR app queries and standard responses to the majority of those
- Developed and personally produced original training materials, including user guides, a PowerPoint slideshow, and guided practice exercises for firstline support call takers, ensuring a working knowledge of SAP software and HR app. This enables team members to triage most queries themselves, but also to know when to escalate a query for secondline support
Employee Satisfaction Survey
- Part of a team that implemented, and continues to implement on a regular basis, a business-wide employee survey which monitors employee satisfaction and engagement
- Focus of this work is to ensure reporting lines and Organisational Management are as up to date as possible so the survey is distributed correctly among unit staff